Frequently Asked Questions

Find answers to common questions about our products, ordering, and shipping.

Product Questions

What is the purity of your peptides?

All our peptides are manufactured to 99%+ purity standards. Each batch undergoes HPLC and Mass Spectrometry analysis. Certificates of Analysis (COA) are provided for every order.

Are your peptides suitable for research purposes?

Yes, our products are intended exclusively for research and laboratory use in certified facilities. They are not for human consumption, veterinary use, or therapeutic applications.

How should I store peptides?

Lyophilized peptides should be stored at -20C for long-term storage. Reconstituted peptides should be refrigerated at 4C and used within a reasonable timeframe. Protect from light and moisture.

What is the difference between dosage options?

The quality remains consistent across all dosage options. The only difference is the quantity. Larger orders typically offer better per-milligram pricing for extended research projects.

Ordering Questions

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard), cryptocurrency (Bitcoin, Ethereum), and bank transfers through secure, encrypted payment gateways.

Can I modify or cancel my order?

Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter our fulfillment process and cannot be changed.

Do you offer bulk discounts?

Yes, we offer competitive bulk pricing. Contact our sales team at peptidesexpress@proton.me for custom quotes.

Shipping Questions

How long does shipping take?

Domestic orders arrive within 3-5 business days. International shipping takes 7-14 business days. Express options are available at checkout.

Is shipping discreet?

Yes, all orders are shipped in plain, unmarked packaging with no indication of contents.

Do you ship internationally?

We ship worldwide to most countries. International customers are responsible for compliance with local import regulations.

What if my package is lost or damaged?

All shipments include tracking and insurance. Contact our support team with photographic evidence for a replacement or refund.

Still Have Questions?

Our support team is ready to help. We aim to respond within 24 hours.

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